Disney World Finally Addresses the Concerns About the Third-Party Payment Problems Affecting Passholders

Walt Disney World has issued an official statement about the third-party payment issues we plaquing the payment center last week. The third-party payment vendor had problems that pertain to a number of Passholders not having their regular monthly payment charged, as well as a limited amount of Annual Passholders having many challenges trying to entering the parks.

Note: This does not affect those who have fully paid for their of Annual Passes.

Here is their statement:

Thank you for being a part of the Passholder community.

We wanted to make you aware that a technical issue with our third-party payment vendor caused a delay in processing preauthorized payments made through the monthly payment program from November 18-27, 2023. We apologize for any inconvenience this may have caused.

We will resume processing monthly payments this week, including charging payment cards for those payments that were due between November 18-27, 2023. Depending on the financial institution issuing your payment card, it could take up to 5 business days for this charge to appear in your account.

Please note this did not affect Passholders who paid for their Annual Pass in full. For those on the monthly payment program whose payments were affected by this issue, your payment schedule will resume and continue moving forward, and you can expect your next payment to be charged on your normal monthly payment date.

We appreciate your understanding and patience. We look forward to seeing you real soon!

Disney World